Failed Deliveries- If we receive a package that has been deemed undeliverable, we will issue the customer listed on the original order a refund for the amount of the order less shipping charges.In the event the customer decides to have the package reshipped, a rerouting fee plus the shipping fee that will be charged.
General Refund Policy- Tresses Beauty Supply appreciates all of our customers and we strive for complete satisfaction of our products; however, we do not accept returns or exchanges with the exception for the circumstances noted in the "Failed Deliveries" section above.
Damage Policy- Once shipped, Tresses Beauty Supply is not responsible for products damaged in transit. In the event of such damage, a claim must be initiated by the customer, the purchaser and properly filed with the delivering carrier. We will be happy to assist in this process as needed.
Please contact us at tressesbeautysupply@yahoo.com between the hours of 9:00 AM and 5:00 PM, CST., Mondays through Fridays. Our customer service representatives will be happy to assist you.
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper.
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